Introducing MFA Soft Tokens

March 4, 2024

Added Security with MFA

We're pleased to announce that multi-factor authentication (MFA) soft tokens are now available for all business clients performing ACH and wire transfers in Online Banking.

Beginning April 1, 2024, all outgoing ACH and wire transactions will require authentication through a one-time MFA code generated on your mobile phone.

This update coincides with our updates to wire transfer processing, which also take effect on April 1, 2024.

What is Multi-factor Authentication?

Multi-factor Authentication (MFA) provides greater security when authenticating users. Even if an account password is stolen or compromised, MFA requires a second method of authentication (e.g. a one-time code). One-time codes are typically generated by a physical device (hard tokens) or software application (soft tokens).

GenuBank's MFA solution is mobile app soft token. Business clients who perform ACH and wire transfers will authenticate these transactions using a dedicated mobile app.


Q: Who is eligible to use MFA?

A: Business clients who are enabled for ACH and wire transfers in Online Banking.

Q: How do I sign up for MFA?

A: Contact us or speak to your relationship manager.

Q: Are user guides or training sessions available?

A: Yes, we have a detailed user guide and can provide training.

See our MFA User Guide for download instructions, additional FAQs, and detailed video tutorials.